Working+with+Knowledge-How+Information+Professionals+Manage+What+they+know

=__Working with Knowledge: How Information Professionals Help Organizations Manage What They Know__=

Written by: Chun Wei Choo
What is Knowledge Management? Knowledge Management is the process of capturing, organizing, and storing information. By collecting data in a central database it becomes easier for people in an organization to to retrieve and categorize data. Knowledge Management aims to help a company gain competitive advantage.

Types of Knowledge 1. Tacit Knowledge: This is learned through extended periods of doing a task and just really developing a feel for something that allows an individual to make intuitive judgments about the successful execution of their job. Example: a mechanic takes a look at your car and right away he or she knows exactly what the problem. Because of their years of experience they’re able to diagnose a car just based on the sounds its making. 2. Explicit Knowledge: this knowledge is expressed through symbols. Its knowledge which can be easily captured and distributed. Such as in a written form. There are two types of explicit knowledge: object based and rule based. -Object based is knowledge that can be found in products, patents, drawings, prototypes, software code and voice recordings and so on. -Rule based is knowledge that is codified rules such as operating procedures, routines   3. Cultural Knowledge: this knowledge is unwritten. It provides a set of shared beliefs and assumptions in a firm. People use this to make sense of their environment. Helps a an employee form a sense of purpose for the action they're preforming.

__Discussion__ Why do you think knowledge management is a vital part of an e-business?

Identify some examples of tools used in knowledge management.

Works Cited Choo, Chun Wei. __Working with Knowledge: How Information Professionals Help Organizations Manage What They Know__ . Library of Management: University of Toronto, 2000.